Heritage NortelGuardian Support Program
Maron Structure Technologies' NortelGuardian Support Program is designed to provide the Heritage Nortel user with the ability to leverage the investment they've already made in their Avaya NES platform and continue the reliable operation of the system for so long as it suits the customer's needs.
Addressing questions like:
- What are my available options?
- May I develop my own roadmap and timeline?
- Is there a way to maximize the investment I've already made?
- Is there an available support option addressing my specific need?
- How long may I expect to be able to use my present system?
Available program components:
- Full time remote system monitoring by MST’s certified NES engineers
- Ticket and transaction tracking through our web portal
- Quarterly, automated, “Disaster Recovery” system database backup and archiving
- Parts coverage
- System configuration and programming analysis with report to identify missing patches
- Complete and detailed system inventory report with “End of Life” analysis
- “Smart Labor” account to allow our Customer to fully control labor expense and eliminate budget/expense spikes
No Questions Asked Performance Guarantee
The best way to ensure your satisfaction is to give you the opportunity to refuse to pay for support that fails to meet your expectations.
MST’s “Gold Standard Guarantee” is our proactive commitment to customer satisfaction. If you are not happy with the support you receive from our company, we will credit to you the entire monthly service fee for the covered site/system.
Maron's Heritage NortelGuardian Support Plan's unique maintenance and support options are designed to work for your business.
NORTEL TECH LIVE
FAQ's and Open Question & Answer for Heritage Nortel System Users
Live Webinar: Wednesday, June-6-2012
>>Register
Join Maron Structure Technologies for this Heritage Nortel base users webinar where we'll have a live discussion on current technical FAQ's and an open question and answer session for webinar guests.
Make sure to submit any questions you have when you register!
>>Register
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